Refund policy

Last updated 9 November 2026

14-day money-back guarantee. If LockUSB isn't right for you, ask within 14 days of buying and you'll get a full refund. No questions asked.

How to ask for a refund

Email [email protected] from the address you bought with, or include your order number or license key. You can also ask Paddle, our reseller, directly at paddle.net.

Refunds go back to the card or account you paid with. Paddle usually processes them within a few days; your bank may take up to 10 working days to show the money.

Part of an order

If you bought a key for several PCs and need fewer, we can refund the unused PCs within the same 14 days and lower the number of PCs on your key. The price per PC stays the one you paid.

What happens to the license

A fully refunded license key is switched off. LockUSB keeps protecting the PCs it's installed on for up to 14 more days, with a notice in the taskbar, and then stops blocking. You should then uninstall it from Settings → Apps.

After 14 days

We can't normally refund after 14 days. This doesn't affect your legal rights: if LockUSB is faulty or not as described, you're entitled to a repair, replacement or refund under consumer law, including the UK Consumer Rights Act 2015. If something isn't working, please write to us first; we'll do our best to fix it.

Free trial

LockUSB has a free 7-day trial, so you can check it works on your PCs before buying.

LockUSB is sold by Winet Ltd, England (company no. 10288853). Orders are processed by Paddle.com, our Merchant of Record. See also our terms.